Help Center
Find answers to common questions about our products, services, and technical support.
General & Security
The choice depends on your specific needs: indoor vs outdoor, night vision requirements, and storage capacity. Our technical team can perform a site audit to recommend the best fit.
Yes, we have a team of certified technicians who provide professional installation and configuration for all security and networking hardware.
All our modern IP-based surveillance systems support mobile app and desktop remote viewing, provided there is an active internet connection at the site.
Shipping & Delivery
We deliver across all major cities in Nepal including Kathmandu, Pokhara, Butwal, and Biratnagar. Remote area delivery can be arranged via local couriers.
Orders within Kathmandu Valley are usually delivered within 24-48 hours. Outside the valley, it typically takes 3-5 business days.
Technical Support
For security reasons, password resets usually require physical access to the device. Please contact our technical support line for a guided reset process.
Yes, every professional installation includes a basic training session for your staff on how to operate the system and export footage.
Still need help?
Our support team is available Monday through Saturday to assist you with any technical or sales queries.